Call Center
Ware-Pak's Call Center provides full order receipt
and entry via "800" lines, dedicated
to customer programs and answered in their names.
Inventory status is "up-to-the-second"
because our system blocks the entry of an item
that may have gone out of stock just seconds earlier.
The overall scope of the Ware-Pak Call Center
includes:
-
Catalog and direct marketing order entry, with
up-sell/cross-sell, as appropriate
- Information requests and literature fulfillment
- Personalized customer service and provision of
information, utilizing interactive product and
inventory databases, transaction records and customer
histories
- Internet inquiry, order entry and email communication
“When we visited Ware Pak, we found the cleanest warehouse I’ve ever seen. It may sound silly, but this really made an impression on us. From top to bottom, Ware Pak is extremely organized and in control of what they are doing.”
- Lawson Day
President & CEO, Amber Lotus Publishing |
