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Warehousing, Distribution & Fulfillment Services for Publishers & Associations

(708) 534-2600

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Customer Contact Management

Giving Publishers Power Over Information

call-center-warepakWare-Pak's Customer Contact Management provides full order receipt and entry via toll free "800" lines, dedicated to customer-specific programs and always answered in their names. Inventory status is "up-to-the-second" because our system blocks the entry of an item that may have gone out of stock just seconds earlier.

The overall scope of the Ware-Pak Call Center includes:

  • Catalog and direct marketing order entry, with up-sell/cross-sell, as appropriate
  • Information requests and literature fulfillment
  • Personalized customer service and provision of information, utilizing interactive product and inventory databases, transaction records and customer histories
  • Internet inquiry, order entry and email communication

Ware-Pak's reporting and analytics give publishers and associations using our call center power over information from the top-down, facilitating decision-making for performance-based processing and increasing operational effectiveness at every level.

We offer reporting that helps you reduce inefficiencies and maximize company resources, which translates to a better bottom line. A user-friendly, graphical interface enhances productivity and allows efficient work in an unlimited number of areas simultaneously.

Ware-Pak's core system provides Customer Contact Management clients with:

  • General Ledger
  • Inventory Management
  • Call Center
  • Subscription Management
  • Order Entry
  • Accounts Receivable & Payable
  • Back Order Management
  • Sales Analysis
  • Marketing & Communications
  • Mail List Management
  • Royalty Management
  • Product Marketing
  • Email
  • Job Costing
  • Royalties
  • A/R Management
  • Standard Orders
  • Contact Management
  • Purchasing
  • Outbound Telemarketing
  • Integrated Reporting
  • Sales Reporting
  • and more