Ware-Pak recorded strong results in April. This marks the fourth month in a row – giving us a year-to-date increase of 34%. Our primary activity for order fulfillment showed a modest gain of 6% over the prior year.
My main concern for the publishing industry is the amount of returns processed. Ware-Pak has experienced unusually high activity all year in this category and in April, we posted an increase of 236% over the prior year.
Special projects soared to meet the demands of an expanding educational market and realized an increase of 180% over the prior year. Ware-Pak’s call center activity has shown substantial gain with the addition of 3 new call center clients.
Below are Ware-Pak’s April Outsourcing Performance Numbers:
| Orders: | Units: | ||
| Outbound | 24,050 | Outbound | 565,423 |
| Inbound | 1,457 | Inbound | 1,150,370 |
| Returns | 3,368 | Returns | 327,847 |
| Total | 28,875 | Total | 2,043,640 |
Speed and Accuracy Statistics:
Accuracy = 99.95%
Same Day Shipping = 93%
Shipped within 24 hours = 99%
Returns Processed Same Day = 92%









