Tuesday, 12 May 2009 10:19 Written by Keith Shay 0 Comments

For a publisher, making the decision to change warehousing and fulfillment vendors can be difficult. There are high costs associated with the move and the process is very tedious. Focusing on the services needed to become a better publisher can help determine who the right warehousing partner will be.

When the National Association of Home Builders (NAHB) had to make a decision to stick with their current fulfillment vendor or make a change, they began by developing a vision of what they were looking for in a fulfillment partner.

“We chose Ware-Pak because of what they did and did not do,” said NAHB Staff Vice President Lakisha Campbell. “They met our established criteria, but did not try to oversell. While other fulfillment companies on our short list always talked about add-ons and other things we weren’t really looking for, Ware Pak was very professional in their approach. When we asked questions, we got straight answers – and we got those answers quickly,” she added.

Ware-Pak prides itself on creating strategic partnerships with their clients. They know that a publisher’s success depends on their ability to control inventory, streamline product storage, assembly and distribution, and process returns efficiently. More importantly, they know that publishers, especially associations, don’t change fulfillment companies just for the sake of change. Reporting processes must be coordinated in order to provide the client with meaningful, actionable reports.

Since the transition began about two months ago, Ware-Pak has been diligent in taking the time to meet with the NAHB to evaluate progress and establish areas that need improvement in order for them to receive the exact reports and information they need.

In closing, Lakisha observed, “Transitioning from one fulfillment company to another is a process, and Ware-Pak is dedicating the time to work out the kinks.”