Below is the final entry of a continuing series on our blog regarding the key elements to successful e-commerce book fulfillment. At Ware-Pak, we make it a point to aid in understanding today’s industry by addressing the logistics and etiquette of e-commerce fulfillment in a fast-paced market.
Knowing what’s important to the e-retailer from a warehousing and fulfillment perspective is critical. Products need to be made available across multiple channels and e-commerce is one of the best ways to make your business accessible to your customers. I hope you’ve enjoyed this series and found it helpful.
Part 9: Automatic Email Notifications to Customers
Email notifications take many different forms. When someone places an order online at an e-commerce site, the expectation is that they will receive an order confirmation at the time the order is placed and a shipping notification when the order is fulfilled by the fulfillment center.
As a client of the fulfillment center, you will have a need for various email notifications to fit your company’s needs. Automatic email notifications are generated…
- When an order file is sent confirming receipt,
- When new product arrives in the fulfillment center,
- Low stock notification to begin the reorder process,
- Weekly to advise of any stock adjustment,
- Monthly for inventory reports.
As an e-retailer, you know one of the core functions you and your customers rely on is the availability of real-time, accurate information. Customers demand immediate details and their individual expectations will not all be the same. Some will want information “pushed” to them via automatic e-mail updates, while others will want to “pull” it themselves by accessing their own online reporting. Make sure your fulfillment center offers you the information you need in the ways that you want to see it.
Communication is at the heart of any relationship with your fulfillment center, or 3PL, and good communication is the difference between a good provider and a great provider. In order to be on top of your game, your best defense is good communication, and the best communication is delivered automatically and sent at the time the task is completed.











